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Frequently Asked Questions

What’s the payment policy?

Payment can be made via credit card or debit card. A 50% non-refundable deposit is required to secure your booking date. The remaining balance is due 10 days before your scheduled event. If payment is not received by the event date, a late fee will accrue of $50 per day. We can schedule payments on a weekly, bi-weekly, or monthly frequency. 

When do walls need to be returned?

All walls are picked up promptly post-event. The rental time will be included in the contract of rental. 

Are you able to provide a COI for the venue?

Yes, we are able to provide a copy of a COI/Waiver. We can also adjust additional insured details if required. We can provide within 1 business day of request. 

What occurs in case of rain?

In case of rain or severe weather, all walls need to be placed indoors or under a tent outdoors to ensure maximum quality for future customers. We can accomodate outdoor set-ups, however, we will deny this set up if upon arrival, the conditions are not suitable (ex: muddy, hilly, extremely windy). 

Can walls be moved?

Only our staff is permitted to move equipment. Moving walls would add-on a relocation fee which would need to be requested in advance of the event. This option could make the backdrop versatile for your event. 

How long does it take to set up and cleanup?

The set-up time is 30-minutes to 1 hour depending on the complexity of the design. We cannot set-up in a shorter time span as we are meticulous with our set-up and equipment. Our pickup/cleanup time is 20-30 minutes.  

When will my rental be set up? 

The set up time will be included in the contract of rental. 

Are you able to customize walls/signs?

Yes! We are able to add florals to compliment your event theme as long as we have the availability. We do not charge extra for custom florals that we have in stock. Custom signs will need to be requested 15 business days in advance and are limited in size/colors.  

I already have a sign. Are you able to add it onto the rentals?

Yes! We will coordinate this option with you via email. There are no additional fees for installation and it will not add onto our set up time. We also always bring backup equipment for neon sign installations as many neon signs are manufactured differently depending on the supplier. We offer extra power cords, adapters, extensions, and batteries.  We are able to accomodate where possible with alternative methods. We will package your item safely for you post-event. 

Do you offer discounts? The rental exceeds my budget. 

Yes! We have Black Friday sales, flash sales via instagra, referral discounts, and returning customer discounts. We also offer discounts for cash payments upon arrival. Feel free to inquire for a quote and we can meet your budget where possible. Unfortunately, we cannot change our delivery fees. 

What is the refund policy?

 All payments are non-refundable. Once a deposit is paid and your event is scheduled, all other clients have been refused of your rentals and time slots. 

What is the covid reschedule policy?

If an event is rescheduled such as due to covid, we can issue a credit towards an alternative available date within 1 year of the event date. 

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